Installation Issues: Keys Unknown

  • Staff

    Hello, I tried to install PiMP on my machine but after entering the key exactly as in the email, it says “seems good…” but then I get an validation error: Keys Unknown

    I tried twice and got the same error, and then I turned the machine off for two hours, restarted and tried entering the key again and got the same error. I sent an email to the support team but have no received a response.

  • Thanks for reaching out. First we would recommend trying to remote login via a SSH login program like PuTTY or MobaXterm. Once you've successfully logged into your rig, copy the key you can find on your [account page](WHAT'S THE LINK FOR THIS???), and paste the key into your rig. This should resolve your issue, but if you continue to have problems, please reach out to


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