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Coin/crypto news, miner.farm and getpimp.org announcements, guides, and tips.
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PiMP Outage and Emergency Procedures
-
Overview
This document will serve to outline the process to follow if there is an outage or other pimp emergency.
Code Green (Support Issues)
If:
- Users fighting or spamming the chat
- A Customer mentions they might post something negative about PIMP.
Then:
- Highlight @Support in Discord. Support: Highlight @Staff in the Support channel to alert Staff.
Code Yellow (Moderate)
If:
- miner.farm slow
- getpimp.org slow
- problem with a pimpup
- new issue reported by more than 3 users
Then:
- Highlight @melt on discord immediately.
- If no answer on discord within 5 minutes, highlight @staff.
Code Red (Outage/Severe)
If:
- miner.farm down
- getpimp.org down
- problem with checkout on any site
Then:
- Highlight @staff on discord immediately
- DM @melt on discord immediately.
- If no answer on discord within 5 minutes, text melt immediately. (@staff only)
We promise to keep your email safe and never spam you.
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