PiMP Outage and Emergency Procedures

[melt]

Overview

This document will serve to outline the process to follow if there is an outage or other pimp emergency.

Code Green (Support Issues)

If:

• Users fighting or spamming the chat
• A Customer mentions they might post something negative about PIMP.

Then:

• Highlight @Support in Discord. Support: Highlight @Staff in the Support channel to alert Staff.

Code Yellow (Moderate)

If:

• miner.farm slow
• getpimp.org slow
• problem with a pimpup
• new issue reported by more than 3 users

Then:

• Highlight @melt on discord immediately.
• If no answer on discord within 5 minutes, highlight @staff.

Code Red (Outage/Severe)

If:

• miner.farm down
• getpimp.org down
• problem with checkout on any site

Then:

• Highlight @staff on discord immediately
• DM @melt on discord immediately.
• If no answer on discord within 5 minutes, text melt immediately. (@staff only)