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PiMP Outage and Emergency Procedures


  • Staff

    Overview

    This document will serve to outline the process to follow if there is an outage or other pimp emergency.

    Code Green (Support Issues)

    If:

    • Users fighting or spamming the chat
    • A Customer mentions they might post something negative about PIMP.

    Then:

    • Highlight @Support in Discord. Support: Highlight @Staff in the Support channel to alert Staff.

    Code Yellow (Moderate)

    If:

    • miner.farm slow
    • getpimp.org slow
    • problem with a pimpup
    • new issue reported by more than 3 users

    Then:

    • Highlight @melt on discord immediately.
    • If no answer on discord within 5 minutes, highlight @staff.

    Code Red (Outage/Severe)

    If:

    • miner.farm down
    • getpimp.org down
    • problem with checkout on any site

    Then:

    • Highlight @staff on discord immediately
    • DM @melt on discord immediately.
    • If no answer on discord within 5 minutes, text melt immediately. (@staff only)

 



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