Overview This document will serve to outline the process to follow if there is an outage or other pimp emergency. Code Green (Support Issues) If: Users fighting or spamming the chat A Customer mentions they might post something negative about PIMP. Then: Highlight @Support in Discord. Support: Highlight @Staff in the Support channel to alert Staff. Code Yellow (Moderate) If: miner.farm slow getpimp.org slow problem with a pimpup new issue reported by more than 3 users Then: Highlight @melt on discord immediately. If no answer on discord within 5 minutes, highlight @staff. Code Red (Outage/Severe) If: miner.farm down getpimp.org down problem with checkout on any site Then: Highlight @staff on discord immediately DM @melt on discord immediately. If no answer on discord within 5 minutes, text melt immediately. (@staff only)