Troubleshooting

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How to Troubleshoot your Rig

How to get help, and how to use the troubleshooting and diagnostic tools.

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"they mine just fine. it just wont let me adjust the clock speeds" You may have already tried this, but this is one solution that worked for me, start off with one riser and a 1060 gpu plugged in, then see if by running “gputool status” then error goes away. If the error go away, then plug the next 1060 gpu and check again. If all works' then plug in your 580's one at a time, and check again. Another option that worked for me is, If you have a spare ssd, and time of course, might be worth re-imaging to 2.8.6, once key validated and PiMP OS running, don’t update the pimp OS version to latest or run “apt update” nor “apt upgrade”, keep everything to default, then run “gputool —status”, and see if all gpu’s and their current settings are displayed, if not try with again just one 1060 gpu plugged in. Hope this helps, and let us known how you get on. My next thought as a fellow mixed rig user, is are you using in the BIOS settings Gen1 or Gen2, reason being is I had some issues using Gen2 and known for my mixed 1070/570 rig it prefered Gen1. Lastly, once the error is resolved, might be worth looking at phoenixminer.pcfg, as it has 0.65% dev fee, and although it's a "copy" of claymore.dual in many ways, has some performance improvements, and allows miner.farm to display more of the states apart from Power watts, which is being looked at by the dev team. Also, once "gputool --status" displays the AMD GPU states, might be worth using the default "gputool --config" values for the AMD GPU", just in case your own modified values, cause an issue with gputool, might not but trying to cover all bases. Again let us know how you get on, and your not alone :smiley: You could also try removing the current "gpu-config.json" file by running command "rm gpu-config.json", and then re-creating the file by running command "gputool --config". Then once the new "gpu-config.json" file is created, commit it by running again "gputool --config", and see whether the default values for your 1060's are applied without error's like they currently being displayed without any errors for your 3 580's. gputool --reset will also regenerate a new gpu-config.json. Credit: Louis, PIMP OS Support Team

Troubleshooting

Articles on Image IMAGING vs CLONING
• Paz

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This is more so I dont lose the pages. I along with many others consistently have problems with key validation, and flashing of the HD images. While the team is working hard on resolving this, it seems to be the same issue over and over again. People are used to "installing" software which means a program puts files on your operating system and the installers these days have checks to make sure everything got to where it should. Imaging is not the same thing. You take an IMG file and copy the data bit by bit to a destination drive. Based on how this works the utility has no way to know or determine if the source bit and destination bit are identical or correct. Assumption #1: Because my image loads linux, it should be fine Assumption #2: Because the key validator at least ran (and failed) the image flashed fine Apparently the data suggest this is not the case. If a few bits fail in random places, only certain things will not work properly. The team is trying very hard to come up with a new process that takes this uncertainty away. But for the meantime, PIMP DOES WORK and 1000s of users are doing this fine day to do. Dont be discouraged, have some faith. It's frustrating to do this over and over again without any luck, but that doesnt mean Pimp is broken. Here are a few links which I found today which might help. This guru knows HDDs inside and out and describes the difference between IMAGING and CLONING and what happens when you unknowingly write to a bad sector. Even brand new drives contain bad sectors, and truth be told, SSDs are even worse for this. SSD technology is known for static errors, so they implemented types of error correction which CANNOT be used in the img flashing process. http://www.hddoracle.com/viewtopic.php?f=117&t=1410 This article discusses a utility that helps you determine there are bad sectors and mark them to not be used. http://www.hddoracle.com/viewtopic.php?f=30&t=1183 I havent been able to test this yet, but will do so this week. If anyone beats me to the punch, please update here.
Top Known Bugs, Problems, and Questions
• melt

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xmrig-cpu libssl error on 2.9.3+ Summary: error /opt/miners/xmrig-cpu/xmrig-cpu: error while loading shared libraries: libssl.so.1.1: cannot open shared object file: No such file or directory Status: PiMP 2.9+ will contain this package. Workaround: apt install -y libssl1.1 is the fix Reason: They are using a newer version of the ssl library than what originally shipped with ubuntu.
SOLVED What is a Sick or Dead gpu? & how to fix
• dasgutya

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For me, the dead GPU issue was caused by poor GPU spacing. Nothing indicated overheating but I separated my GPU's to give them twice as much space and haven't had the problem again. When I did this, my hash rate also jumped up so I apparently wasn't given them enough breathing room.
Warnings and Error messages that can be safely ignored
• melt

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Error : can't find command 'gfxmode' This is just a warning from an old boot configuration file. It does not cause any issues. tsc_firmware: This is just about CPU microcode firmware and does not affect mining at all. Error in creating .profile: This happened on older versions of PIMP on opening the GUI.
SOLVED i’m getting Cannot connect to the miner API - the mining program fails to start. What to do next?
troubleshoot • • melt

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The miner could not start for any number of reasons. Basically, a read through of the helpme (PiMP Troubleshooter) can tell you whether your GPUs and software is ready to mine. After that, look at what the miner says to see if you have an error. Usually this error is due to user putting wrong information in the conf or pcfg file. To rule that out, we ask you to restore the default that we know works. Run pimpup to be sure you are on the latest pimp software. Run helpme and look at it. Are the GPUs detected properly by all the subsystems? Del your config file. (example: del claymore.dual.pcfg) This will show you if the known-good safe benchmark default configs work. What does pimp --test 1 do? Do you see the miner mining or any error? What does pimp --debug 1 do? Do you see the miner mining or any error? Try adding and running another PiMP managed mining profile and see what that does. Submit your helpme to the forum and/or discord to get some help.
(Archived) Previous Top Known bugs archive
• melt

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Overview This list will contain previous support trends listed on Top Known Bugs page, and their fixes. For current Known Bugs: https://forum.getpimp.org/topic/57/top-known-bugs PiMP Does not support 5+ GPU on MSI Z170 boards [Cannot fix] Summary of the bug: Will not boot to PIMP at all. Who it effects: MSI motherboards with 5+ GPU. Status of fix: MSI upstream hardware issue, posted on forum. Workaround: none Network IP not detected on first or second boot on some networks. [Solved] Summary of the bug: First or second boot of PIMP on some networks does not show the IP or allow key entry. Who it effects: AMDGPU users on some networks. Status of fix: Fixed in 2.4 images. Workaround: Find the IP another way, such as looking in the router DHCP table. and SSH the key into the box. ETH DAG hashrate loss on Polaris (RX 4xx series) GPUs [Solved] Summary of the bug: Lower hashrate or hashrate falls after some time mining on AMDGPU. Who it effects: AMDGPU mining Ethereum. Status of fix: Fixed in 2.3.30-amd. Workaround: n/a Clocks/Power not shown on Claymore on 2.3.30-nvidia [Solved] Summary of the bug: 2.3.30-nvidia comes with claymore-dual-v9.7 Who it effects: People using Claymore Dual on Nvidia 2.3.30 Status of fix: Fixed by running pimpup on Claymore dual miner to v10. Workaround: n/a Cannot pimpup due to /tmp/gputype does not exist [Solved] Summary of the bug: There was a bug in a pimpup for a few hours on 20171106 which left this file out. Who it effects: Users who pimpuped imediately on 20171106 Status of fix: Was fixed in pimpup that day. Workaround: Do: echo NVI > /tmp/gputype for Nvidia or echo AMD > /tmp/gputype for AMD and then pimpup --force to force update. AMD Hashrates jumping or amdmeminfo 100% cpu load Summary of the bug: There was a bug in the upstream library amdmeminfo and they have patched it, now you can grab it with the next pimpup. Who it effects: AMD miners. Status of fix: Released in pimpup 20171111 Workaround: Do: pimpup
Networking Alternatives (Wireless, Static IP, etc)
• CryptoNews

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@jmh said in Networking Alternatives (Wireless, Static IP, etc): how do you set a static ip? Check out the new video added to the original post!
Rescue shell
• CryptoNews

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Overview This only applies to rigs that are not verified with key. PiMP requires networking in order to validate the PiMP key. If PiMP cannot get a network connection in the unverified mode, you will be given what is called the Rescue Shell. This is a special environment designed to do one thing: get you on the network so you can verify. UPDATE! Hot new video how to edit interfaces file: https://youtu.be/Uze50oEU33o Default networking behavior is DHCP PiMP will pull an address from the router using DHCP by default. It is recommended to have a wired ethernet connection for the best mining performance. Wireless support exists, you will have to read up on how to configure it. Also, we have added some example content in the /etc/network/interfaces file to help those users who would like to set their own static IP, etc. What tools are offered in Rescue Shell? First, it will allow you to edit /etc/network/inferfaces directly. Beyond that, some other work may be needed to get networking up. You are given a printout of all pertinent information about the network and network hardware, and a shell to go in and fix it. (Wireless users: this is where iw and iwconfig come into play.) Cannot get a network IP on the first boot? First step is to verify that your network is actually working correctly. Do not assume it is working - you must test it. Disconnect the Ethernet cable from your PiMP machine and connect it directly into a laptop or another computer and verify that it is working. Doing this will verify that your modem, router/gateway, any switches, and all cables are working. With your network verified good, now we can move on to your PiMP machine. PiMP OS uses DHCP as the default for network addressing. Some motherboards take longer than others to initialize their onboard NICs. This "delay" can cause PiMP to timeout and present you with the above image. To get past this, we will need to setup Static network addressing. (Note: Once you have PiMP up and running, you can change back to DHCP if you want.) As seen in the above image, if PiMP OS is not able to find a valid IP, you will be prompted: "Would you like to manually edit your interfaces file? (y/N)". Follow the steps below to establish a Static network address. Answer y followed by <Enter> (PiMP OS will save a backup of the interfaces file and open it for editing. First, we want to disable (adding # to the beginning of a line) of the two (2) DHCP lines. Next, we want to enable (removing the # from the beginning of a line) the eight (8) STATIC lines. Finally, we want to make changes to this data to match our network config. (Note in this example, I've set the Static IP to 192.168.1.209) (You can identify your network's config by inspecting the network addressing of another device on your network.) When complete, your interfaces file should look something close to this: Press Control+X, Y then <Enter> to save the changes. Once back at the command line, type reboot (There is no rb command in Rescue Shell) to reboot your PiMP machine. With a Static IP assigned, you should be presented with the following: Notice that the displayed detected IP address matches what was set in the interfaces file from step 4 above Once your PiMP Key has been validated and your machine reboots to the PiMP OS desktop, feel free to re-edit the /etc/network/interfaces file to re-enable DHCP and to disable STATIC then reboot your PiMP machine.
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Key Not working - Key failed validation: Unknown keys
• info21

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@hzumbach I can confirm that your key did not expire. Pro tip: Never say "did not work" or "does not work" to a support person - always provide the error or output. Sorry to hear you're having problems getting set up. There are a couple of solutions that we have found for this issue, I've outlined them below: Did you get the error: Max agents added to key? Clear your key rig count in Miner.farm Account page. Quick Video: Youtube Video Ensure that your key is entered correctly Your key will not successfully validate if there are any extra hidden characters in the key, or if the key is entered incorrectly. We recommend using ssh to paste the key in, and you can find those instructions on our forum post: Entering the Key for the First Boot. We also recommend using a notepad to ensure that you are getting a clean paste with the correct characters (sometimes changing the font also helps identify outlier characters or similar letters/digits). Reimage PiMP OS Errors with how the image was made can leave the image unwriteable. To solve this, you'll need to 'finish' the image burn correctly with 'eject' or 'close' commands in the writing software. If that doesn't work, you may want to try using a different write method altogether. Check out our information on How to Write the PiMP OS Image using Windows or Linux or Mac OSX. Use a different SSD/Disk If neither of the two above issues resolve your problems, it might be that the image target has excessive errors or a pattern of errors that the writing software can't avoid. To resolve this, try installing the image with a different SSD/Disk. Come join the fun in PiMP Discord Chat: a 24/7 Real time Mining Community with hundreds of miners around the world sharing tips about mining crypto currency. Our Clubhouse call is Wed 6PM EST every week! https://discord.me/pimp
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i cant even EXTRACT the files
• fukgd318

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ok gonna join now
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SOLVED Problem with RDP/VNC
• me5

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Thank you for the quick reply.
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SOLVED Key failed validation: Max agents reached
• coindordesk

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Hello disruptor11: Just one step to do: Max agents added to key? Clear key rig count in Miner.farm Account page. Quick Video: https://youtu.be/awuWbLqT4Pk Still problems? re-write SSD, clean eject, and SSH key in: https://forum.getpimp.org/topic/268/can-not-validate-license-key/7 and https://forum.getpimp.org/topic/14/entering-the-key-for-the-first-boot
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XFX RX 580 At least one miner appears to be running.
• sirmagic

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Answered in other thread https://forum.getpimp.org/topic/6583/has-anyone-seen-this-login-screen/2
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Has anyone seen this login screen?
• sirmagic

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Well, you had it working before, so what did ya change? :) This is a known issue with some AMDs when onboard graphics are not correctly disabled in the bios - however, besides the desktop being inaccessible (it should always boot straight to desktop. There is no password set for the pimp user.) you can simply SSH in and carry on normally with mining, and/or control the rig via miner.farm (if you have miner.farm paid subscription) If you want to try a few things, just jump back on discord and someone can walk you through getting the desktop going.
9th 1070 GPU in Asus B250 mines but throws errors...
• 3B0LA

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"helpme" output @ https://helpme.getpimp.org/miner1-1552802727.html what a killer tool =) I edited out entries in startup.sh and removed crontab entries so I could run them manually while I was trubbleshuutin 3B0LA
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SOLVED Downloads are corrupt
• jon1

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Hello, sorry for the troubles - we were able to determine that the issue was with our CDN, and it is reported by our testing to now be resolved. Please try again and let us know if you have further issues!
T

SOLVED Key failed validation: API Keys Not Set
• tnewbold1

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Further, "API Keys not set" can be fixed by setting API keys (once you have validated the rig with the PiMP OS 2.x Key)
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SOLVED Neoscrypt config errors
• rico402000

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Hello, Did you ever figure out what settings to use in the .conf file? We can update the defaults if you've found something more appropriate.
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Running Miner, but no mining.
• laroche.genie.it

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Wow that was fast !! Thanks, I'll give you some feedback .
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SOLVED speed drops with increasing number of cards
• stas

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Great - glad it is working for you with easy to set settings. Thanks for the update!

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Welcome to the PiMP OS and Miner.farm forum.

How to Troubleshoot your Rig

Articles on Image IMAGING vs CLONING • Paz

Top Known Bugs, Problems, and Questions • melt

SOLVED What is a Sick or Dead gpu? & how to fix • dasgutya

Warnings and Error messages that can be safely ignored • melt

SOLVED i’m getting Cannot connect to the miner API - the mining program fails to start. What to do next? troubleshoot • • melt

(Archived) Previous Top Known bugs archive • melt

Networking Alternatives (Wireless, Static IP, etc) • CryptoNews

Rescue shell • CryptoNews

Key Not working - Key failed validation: Unknown keys • info21

i cant even EXTRACT the files • fukgd318

SOLVED Problem with RDP/VNC • me5

SOLVED Key failed validation: Max agents reached • coindordesk

XFX RX 580 At least one miner appears to be running. • sirmagic

Has anyone seen this login screen? • sirmagic

9th 1070 GPU in Asus B250 mines but throws errors... • 3B0LA

SOLVED Downloads are corrupt • jon1

SOLVED Key failed validation: API Keys Not Set • tnewbold1

SOLVED Neoscrypt config errors • rico402000

Running Miner, but no mining. • laroche.genie.it

SOLVED speed drops with increasing number of cards • stas

Quick Links

Support Center

About the PiMP Team

Please Like and Follow!

Articles on Image IMAGING vs CLONING
• Paz

Top Known Bugs, Problems, and Questions
• melt

SOLVED What is a Sick or Dead gpu? & how to fix
• dasgutya

Warnings and Error messages that can be safely ignored
• melt

SOLVED i’m getting Cannot connect to the miner API - the mining program fails to start. What to do next?
troubleshoot • • melt

(Archived) Previous Top Known bugs archive
• melt

Networking Alternatives (Wireless, Static IP, etc)
• CryptoNews

Rescue shell
• CryptoNews

Key Not working - Key failed validation: Unknown keys
• info21

i cant even EXTRACT the files
• fukgd318

SOLVED Problem with RDP/VNC
• me5

SOLVED Key failed validation: Max agents reached
• coindordesk

XFX RX 580 At least one miner appears to be running.
• sirmagic

Has anyone seen this login screen?
• sirmagic

9th 1070 GPU in Asus B250 mines but throws errors...
• 3B0LA

SOLVED Downloads are corrupt
• jon1

SOLVED Key failed validation: API Keys Not Set
• tnewbold1

SOLVED Neoscrypt config errors
• rico402000

Running Miner, but no mining.
• laroche.genie.it

SOLVED speed drops with increasing number of cards
• stas